Warranty Policy

1. Warranty Coverage
   Our products are covered by a limited warranty against defects in materials and workmanship under normal use. This warranty applies to all video intercom systems, wireless video door phones, smart door locks, and related accessories supplied by our company.
2. Warranty Period
   Unless otherwise stated in a specific contract:

• Main units (indoor monitor, door station, smart lock body): 24 monthsfrom the invoice date.
• Accessories (power adapters, brackets, cables, batteries): 12 monthsfrom the invoice date.
• Consumables (e.g., packaging materials) are not covered by warranty.

3. Conditions of Warranty
   This warranty applies only if all conditions below are met:

• The product is used under normal operating conditions and installed correctly according to the user manual.
• No unauthorized repair, modification, or disassembly has been performed.
• Damage is not caused by accidents, misuse, incorrect wiring, vandalism, or natural disasters.
• The product has not been exposed to operating environments beyond its rated specifications.

4. Warranty Remedies
   During the warranty period, we will provide one of the following remedies after verification:

• Free repair
• Free replacement of defective parts
• Replacement with the same or equivalent model if repair is not feasible.
• We do not provide compensation for labor costs, installation costs, logisticsdelays, or indirect damages unless otherwise agreed in writing.

5. Exclusions
   The warranty does not cover:

• Damage caused by incorrect installation, power surges, or unstable power supply
• Damage due to improper waterproofing caused by incorrect installation
• Normal wear and tear
• Products with removed or damaged serial numbers
• Damage caused by third-party accessories

RMA Policy

1. General Requirements
   Before returning any product, customers must obtain an RMA numberfrom our after-sales team. Products sent back without an RMA number will not be processed and may be returned at the customer’s expense.
2. RMA Request Procedure
   To obtain an RMA number, please provide:

• Purchase invoice or PO number
• Product model and quantity
• Serial number (if available)
• Detailed description of the issue, photos or videos
• Contact person and return address

Our technical support team will assess the case within 2–3 business days.

3. DOA (Dead on Arrival) Policy
   For products found to be defective within 30 daysfrom receipt:

• We will provide free replacementor credit note after verification.
• Shipping cost for DOA replacement will be covered by us.

4. In-Warranty RMA
   For products within the warranty period:

• The customer ships the defective product to us at their cost.
• We repair or replace the unit free of charge.
• We ship the repaired/replacement unit back to the customer at our cost.

5. Out-of-Warranty RMA
   Products beyond the warranty period will be repaired at standard service rates. A quotation will be issued in advance for customer approval.
6. Packaging & Return Requirements
   Returned items must:

• Be securely packed to avoid transit damage
• Include all accessories if required by the RMA instructions
• Clearly display the RMA number on the outer carton

We are not responsible for damage caused during shipping due to improper packaging.

7. Turnaround Time
   Typical repair or replacement time is 7–15 business days upon receipt of goods, depending on parts availability.
8. Logistics
   Customers are responsible for customs clearance for inbound and outbound shipments when applicable.